Resetting a User's Password <Video>
An Administrator can manually reset one or more users passwords in the manage users section of the application. Users will then receive an email (at the email address listed on their user record). After recieving the email, users will need to follow the directions in the email to complete the password reset steps.
Tips on Resetting Passwords:
Resetting a users' passwords, might cause them to have to activate their computers to successfully log in
Resetting a locked-out users' passwords automatically unlocks their accounts and allows access with the correct login credentials.
When users lose their passwords, they can click the "Forgot your password?" link on a failed login page to receive a new password via email.
~ After they correctly answer their previously defined security question before they can reset their password and log in.
See: Reseting Your Forgotten Password
Additionally, An Administrator can customize part of the page where the user answers the security question with additional information about where to go to for help.
See: Password Policies