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[1369] Focus Matters Error Due to Updated Security in Critical Update (MM)

Updated on

Article #000001369

Summary

After the 'Enable ICU Locale Formats' critical update was enabled, Focus Matters secured logins must be set up to use Focus Matters functionality.

Question

Why am I receiving the error below when I navigate to the Focus Matters tab?

Focus Matters Error!
SObject type '____________' is not supported. If you are attempting to use a custom object, be sure to append ‘__c’ after the entity name. Please reference your WSDL or the describe call for the appropriate names.

Resolution

Due to the recent critical update that was auto-enabled in the Salesforce Spring '25 release, the platform now requires Secured Logins to be enabled to effectively activate Focus Matters-based functionality. 

You can learn more about adopting the ICU Locale Formats here.

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