Article #000001369
Summary
After the 'Enable ICU Locale Formats' critical update was enabled, Focus Matters secured logins must be set up to use Focus Matters functionality.
Question
Why am I receiving the error below when I navigate to the Focus Matters tab?
Focus Matters Error!
SObject type '____________' is not supported. If you are attempting to use a custom object, be sure to append ‘__c’ after the entity name. Please reference your WSDL or the describe call for the appropriate names.
Resolution
Due to the recent critical update that was auto-enabled in the Salesforce Spring '25 release, the platform now requires Secured Logins to be enabled to effectively activate Focus Matters-based functionality.
You can learn more about adopting the ICU Locale Formats here.