Article #000001010
Summary
Users have noticed a change in functionality with custom forms. They can no longer create a record on a lookup with just one click; it now takes several clicks to get there.
Question
Why can I no longer create a new account or contact from the account/contact lookup?
Resolution/Workaround
This is a platform limitation with Lightning forms (standard forms do not have this issue). To use this functionality again, follow the steps below. These steps can be applied to any lookup field.
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Step 1 - Input at least 3 to 4 letters of the record they are looking for, and then click on the magnifying glass.
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Step 2 - Once the results window opens, click inside the lookup box again. The '+ New Account' option is available.