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Users Get Insufficient Privileges Error when Using the 'Sign in to iManage' Button (iM)

Updated on

Article #000001273

Description

The AdvoLogix team has identified an issue within the integration provided lightning component where some users may get an insufficient privileges error when signing in to iManage in Salesforce. The error may be encountered when the user already has an active iManage Work session in the browser and then tries to sign in to iManage from AdvoLogix via the lightning components in Salesforce.

Workaround

The AdvoLogix team has found multiple workarounds available to get past the error and continue using the components. The user may follow any of the below mentioned paths:

  1. The user must logout from an active session of iManage Work in the browser, before using the Sign in to iManage button from our components. (recommended path)
  2. The System Administrator may either: 
    1. Enable the Use enhanced domains option for your organization -OR-
    2. Disable the Use enhanced domains option and Enable the Stabilize Visualforce, Experience Builder, Site.com Studio, and content file URLs option for your organization.
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