Working with an SOP Log
The SOP Log view provides access to information and actions relevant to the underlying log record. This page layout and the underlying data can be customized to suit specific use case scenarios.
If your organization is interested in participating in the pilot, please contact your AdvoLogix account executive.
1. SOP Log Details
The fields on the details tab can be used in list views, reports, and within workflow processes.
The fields in this area uniquely identify the SOP Log and provide relevant details of the SOP's workflow status.
The following case details represent the values defined by and provided to the integration from the CT Service of Process. For this reason, these fields would not typically be modified.
This area contains relevant date details for the underlying SOP. With the exception of Scan Date, these dates are managed by the CT Service of Process.
2. SOP Log View
The SOP Log View displays additional detailed information regarding the SOP Log provided by the CT Service of Process. This information can be used for default values when creating new matters in AdvoLogix. Fields on this view may not be available for list views, reports, or within workflow processes.
3. Related Lists
This area displays related lists of information relevant to the underlying SOP Log.
Provides a list of files related to the underling record. This list will include the file downloaded from the CT SOP Log.
Provides an optional way to track information relative to an SOP Log.
Contains a list of Acknowledgements relevant to the underlying SOP Log.
Acknowledgments can be disabled in the integration settings. In this case this field can be removed from the page layout.
4. SOP Log Proposed Actions (Lightning Component)
The actions listed under proposed actions are dynamically determined by the current state of the SOP Log. These actions are intended as suggestions for streamlining the SOP review process. Potential proposed actions include:
This action allows the user to quickly link the underlying SOP Log to an existing matter. When possible, AdvoLogix will suggest a matter based on the log's Case Number.
This action allows the end user to quickly create a new matter using the underlying log information. Field mapping templates allow organizations to map fields between the SOP Log and an AdvoLogix matter.
This action is available when the related SOP document has not been previously downloaded.
5. SOP Log Page Layout Buttons
The following buttons are available within the SOP Log detail view. Organizations may choose to include or exclude these buttons in accordance with their business process.
This button allows the end user to quickly create a new matter using the underlying log information. Field mapping templates allow organizations to map fields between the SOP Log and an AdvoLogix matter.
This button enables the user to transfer SOP updates to an existing matter. This process is also useful for comparing an SOP Log to the related matter.
Connects to CT and downloads the document related to the SOP Log. This option can be removed and is most relevant when your organization has not opted to automatically download documents from CT.
Connects to CT and submits an Acknowledgement for the underlying SOP Log. Please see this article for more information on Acknowledgements.
6. Chatter
Chatter allows users to collaborate in context with the SOP Log they are discussing. Please see this article for more information on using Chatter.
Files, Notes and Chatter are standard platform objects.