Requesting Support

All support requests are tracked via our Support Case Management System. Your electronic Case submission will be closely monitored to insure the appropriate response is provided to your request.

Our technical services staff are prepared to provide:

1. Assistance with troubleshooting and correcting potential software malfunctions.

2. Assistance with applying our documented examples (or those of Salesforce.com) to your specific needs.

Contacting Technical Support

Send an email with your detailed support request to support@advologix.com

This will automatically generate an electronic Case in our support tracking system and notify the appropriate personnel. Please include as much information about your issue as possible.

If you have an operational question consider searching for an example in our detailed documentation. The search feature located at the top of every page will quickly locate answers to most operational questions.

Support Limitations

There are limitations to the type and level of support we provide with indirect technical issues. Under certain conditions, we may limit the amount of support and explicitly bear no responsibility resolving technical issues related to the following:

  • Software not produced and distributed by AdvoLogix.com
  • Customizations and enhancements that are not part of the Advologix application package. For Example: triggers, workflow rules, roles, permissions and other customizations
  • Salesforce desktop applications (Outlook, Word, etc)
  • Web browser or operating system configurations
  • Connectivity and network - LAN, DSL, cable, wireless or any other means

Additional Notes

1. If you employ an implementation consultant to add additional customizations that add-on functionality or business automation to work in conjunction with AdvoLogix or the Force.com platform, you will need to contact the implementation consultant to gain support for their customized code.

Examples include: APEX Classes, APEX Triggers, Custom HTML, S-Controls, etc.

2. If you install a third party application (or package
 to work in conjunction with your AdvoLogix package or the Force.com platform you will need to contact the party application (or package
 provider to gain support for their third party application (or package
 and their customized code.

Examples include: APEX Classes, APEX Triggers, Custom HTML, S-Controls, Package Components and Customizations, etc.