There may come a time when AdvoLogix Technical Support (ATS) has to refer you to Salesforce Support to resolve your issue. The need to refer a customer to Salesforce Support can vary but for more information on support limitation, follow this link.
To ensure that your issue is resolved, we request that you add ATS as a case collaborator. As a case collaborator, we will be notified of all case communication or status changes.
Step One: Create a New Contact
Navigate to the Contacts tab and Select New.
Your Technical Support Representative will supply you with their:
- First and Last Name
- Email Address
Required fields can vary, depending on your org's settings. At the very bottom of the form, you will see a section to add case collaborators. This is where you will input the name of the Technical Support Representative assigned to your support ticket.