How can the administrator reset a password?
Resetting user(s) password(s):
A System Administrator has the ability to manually reset one or more user's passwords from the Manage Users console.
Select the checkbox next to the user’s name.
~ Optionally, to change the passwords for all currently displayed users, check the box in the column header to select all rows.
Click Reset Password to have a new password emailed to the user.
NOTE: A password created this way doesn’t expire, but users must change the password the first time they log in.
Tips on Resetting Passwords
Consider the following when resetting passwords:
- Only an administrator can reset Single Sign-On user passwords; Single Sign-On users cannot reset their own passwords.
- Resetting users' passwords might cause them to activate their computers to successfully log in to Salesforce.
- Resetting locked-out users' passwords automatically unlocks their accounts as well.
- When users lose their passwords, they can click the Forgot your password? link on a failed login page to receive a new password via email. They must correctly answer a previously defined security question before they can reset their password and log in. You can customize part of the page where the user answers the security question with additional information about where to go to for help.