Salesforce for Outlook: Define Conflict Behavior
Conflict behavior settings determine what happens when Salesforce for Outlook encounters a conflict when syncing data both ways. A conflict occurs when the same record is updated in both Salesforce and Outlook or when a record is updated on one side and deleted in the other.
- Click Your Name | Setup | Desktop Administration | Outlook Configurations.
- Edit a configuration, and select a conflict behavior under Data Settings for each object being synced. Possible options are:
- Salesforce.com always wins
- Outlook always wins
- Click Save. All changes take effect the next time data syncs for the users in this configuration.